PelagosAgentYour customers get an answer in seconds. Your team steps in when it matters.
PelagosAgent answers enquiries on your WhatsApp number from a knowledge base you control, and hands the conversation to a real person the moment a customer asks for one. Your staff reply from a phone app, the web, or the desktop, all on the same number.
One number. An assistant that knows your business, and people behind it.
A customer messages you
The assistant greets them with tappable buttons for the questions you get most, and answers free-text questions from your knowledge base only, never from the open internet.
They ask for a person
One tap on "Contact a staff" and the assistant goes quiet. Your team is alerted on their phones with what the customer wrote, and the whole conversation so far is already in the thread.
Your team takes over
Whoever picks it up replies from the PelagosAgent app. When they mark it done, the assistant is back on duty for that customer's next message.
Everything a small team needs to run WhatsApp properly.
Answers from your knowledge base
Prices, hours, policies and schedules come from documents you supply. The assistant is instructed to escalate rather than guess when the answer is not there.
Tappable menu on first contact
Customers do not have to know what to ask. Real WhatsApp buttons and a menu list open the common paths.
Your tone, in plain English
Choose the voice the assistant uses and edit its rules from the settings screen. Changes apply to the next message.
One-tap human takeover
Assign yourself and the assistant stops instantly, mid-conversation if needed. Hand back with one tap.
Escalation alerts to your phones
Staff are pushed a notification the moment a customer asks for a person, with the customer's own words, and repeat triggers are rate-limited.
Photos, schedules and price tables
The assistant can send real images, not just text, for the things customers ask to see.
Bookings with conflict checks
Create, view and move bookings in the app. Overlapping slots are refused, not just identical ones.
Teams, roles and private notes
Administrators and agents, teams by function, and notes your staff can leave each other inside a chat that the customer never sees.
Bot and human on the same number
No second line and no app for your customers to install. Everything happens in the WhatsApp they already use.
Built on the official WhatsApp Business Cloud API and the open-source Chatwoot inbox. Meta's own per-conversation charges, 24-hour session window and opt-in rules apply to every WhatsApp business account.
Any business with customers to answer.
Reply from wherever your team is.
Android
Coming to Google Play. Available now to invited testers.
iPhone
Coming to the App Store.
Web dashboard
Sign in from any browser. Same four tabs as the phone app.
Windows desktop
A desktop client for the front desk.
Talk to us
Tell us about your business and we will set up a demo on your own WhatsApp number.